Getting Started With Drive I/OTroubleshooting
Having trouble getting started?
If you cannot get started with the Google Workspace Add-On, or if you are unable to select a folder when using the Chrome extension, the most likely cause is that one or more required permissions were not accepted.
Drive I/O needs full access to your Drive and related services to run correctly.
When Google prompts you for access, choose Select all to grant every permission required for Drive I/O to work correctly.
Watch the video below to see how to accept the necessary permissions.
This video has been edited for clarity and cropped to show only the relevant steps.
If you're still unable to get started with Drive I/O, please contact support.